Support & FAQ
Real people, in the portal where you work. Reach us on the order, open a ticket, or email — and find quick answers below.
In-app messaging
Every order has its own thread. Message the tuner directly about your file and get replies in context — no ticket needed.
Support tickets
Open a ticket for anything that isn't tied to a single order — account questions, billing, or help getting set up.
Prefer email? Write to support@tuneforge.eu and we'll pick it up. Your message becomes a support ticket so nothing gets lost.
WhatsApp & SMS
Where enabled for your account, you can also reach us on WhatsApp or SMS for quick questions. Availability varies by region.
Support hours
We're available {support hours}. Messages sent outside these hours are answered as soon as we're back. Order status stays live in the portal around the clock.
Frequently asked questions
Grouped by topic. Still stuck? Reach out — we'd rather you ask.
Credits & pricing
Slave vs. master files
Tool & file compatibility
Turnaround
Refunds & revisions
Languages
Data security
Contact us
Email us at support@tuneforge.eu. Every message you send becomes a support ticket, so it's tracked and answered — nothing slips through.
Have a file to send?
Create a free account, upload your original read, and message the tuner directly on the order.